Cancellations, Returns & Exchanges

At StayEDC LLC, your satisfaction is our priority. We want every customer to shop with confidence. If your purchase does not meet your expectations for any reason, just contact us at support@northedc.com, and our team will work promptly to resolve the matter. We are committed to providing fair and efficient support to ensure a positive experience with NorthEDC.

1. Modification and Cancellation Order

Orders may be modified or canceled within 2 hours of placement. After this window, the order enters processing and can no longer be changed or canceled.

2. Return & Refund Policy

  2.1. Returns

We stand behind the quality of every product we sell. NorthEDC offers a 30-day return or replacement policy, starting from the date your order is delivered, subject to the conditions below.

Eligibility Requirements

To qualify for a return or replacement:

  • Item(s) must be in original condition and packaging.
  • Products purchased as part of a set or bundle must be returned as a complete set.
  • A valid receipt or proof of purchase is required.
  • The return must be shipped with a tracking number to one of our designated warehouses.
  • Returns must be approved before shipping. Unauthorized returns will be refused.

We only offer replacements or refunds for items that are:

  • Defective, Damaged upon arrival, Incorrect (wrong item received).
  • Items marked as non-returnable or non-exchangeable are not eligible under this policy.
Shipping Costs & Responsibilities
  • Customers are responsible for return shipping costs.
  • Shipping fees for the original order are non-refundable.

Once your return request is approved, we will provide the return address and detailed instructions.

After shipping the product, you must provide the return tracking number.

  • Do not send returns without approval; otherwise, the package will be refused upon arrival. We have a separate warehouse to accept returns.
  • Your rights under any applicable consumer law are additional to and not affected by our return and exchange policy above.

Our first level of resolution is always a replacement product.

If a replacement is not available, a refund will be issued (excluding original shipping costs).

How to Start a Return

If your return meets the above conditions, contact our Customer Service Team at: support@northedc.com

Subject line: Returns / Exchanges

Include:

  • Your order number
  • The name of the item(s) you wish to return.

   2.2. Refund

Refund Process:

On receipt of the returned product, we'll inspect it for its condition. If it's in acceptable condition, we'll refund your original payment method within 2-7 business days.

Refund Notification:

You'll be notified by email about the approval or rejection of your refund. If approved, the refund will be applied to your original method of payment within a certain number of days.

3. Lost package

If your package is confirmed lost during transit, we will either:

  • Re-ship your order at no additional cost, or
  • Issue a full refund.

We are not responsible for packages that are lost, misplaced, or undeliverable due to incorrect or incomplete shipping information provided at checkout.

4. Stolen Packages

If you have evidence showing the order as delivered but the package has been stolen, we offer the following options:

  • Reshipment (a reshipment fee will apply), or
  • Partial refund (please contact Customer Support to initiate the process).

5. Replacements

Faulty, Not as Described, or Broken Items:

If you receive an item that is faulty, damaged in transit, not as described, or missing parts, contact our Customer Support team immediately at support@northedc.com

All replacement requests must be submitted within 20 days of delivery.

To process your request, please include:

  • Your order number
  • Clear photos or video showing the issue
  • A brief description of the problem

Once verified, we will ship a free replacement.

Important Conditions

  • After-sales support is limited to one replacement per order.
  • Please do not dispose of or throw away any of the items you're writing in about! StayEDC LLC may arrange to collect the product.

If you're not completely satisfied with your purchase, we'll gladly provide an exchange or refund your purchase price for items returned in their original condition within 15 days after you receive them (excluding discounts, shipping, and handling charges). Refunds will be made to your original form of payment.

6. Order Delay

During peak season (November–December), including major sales events such as Black Friday, Cyber Monday, and Christmas promotions, delivery times may be extended by 3–7 business days due to increased order volumes.

Orders will still be processed and shipped within 2–3 business days.

Delivery Guarantee

If your order has not arrived within 24 days from the shipment date, you may choose one of the following resolutions:

  • Partial refund, or Free replacement shipment
  • In certain cases, both the original package and the replacement may arrive. If this occurs, you may keep the original item at no additional cost. No return will be required.

Resolution Process

Our first level of resolution is always a replacement product. If a replacement is not available, a refund will be issued (excluding original shipping costs).

If you are not fully satisfied with your order, contact us, and we will work toward a fair resolution.

Email: support@northedc.com

Please include - Our support team will respond within 24 - 48 hours

  • Clear photos of the product(s)
  • A brief description of the issue